Ticket profile — header and actions
This help describes the toolbar at the top of the ticket profile (view / edit dialog): time tracking, status, estimated duration, access to the linked work document, and the actions menu (help, archive, information, notifications, transfer, favorites, document, link).
info
This help applies to the ticket profile, opened from a board, the Favorite tickets page, search, a work document, or a notification — not only from favorites.
Prerequisites
- Signed in to Sequentia (normal account or, on a public board, guest / anonymous per board settings).
- A workspace must be selected.
- Open an existing ticket.
Some actions require workspace permissions (or anonymous permissions on a public board):
| Action | Permission / condition |
|---|---|
| Change status | Permission to edit a ticket; disabled if ticket is read-only, archived, or (guest) if status change is not allowed |
| Edit estimated duration | Permission to edit a ticket; ticket not archived, not read-only; (guest) equivalent anonymous permission |
| Archive | Permission to archive a ticket; ticket not already archived |
| Information (activities / log) | Permission to view activity log (never for public guest) |
| Link a work document | Permission to manage work documents; no document already linked; profile not opened from a document |
| Open linked document (full edit) | Permission to manage work documents; otherwise opens the document’s ticket view |
| Time tracking, notifications, favorites, transfer | Hidden for public guest; time tracking also hidden if ticket is read-only |
Open the profile
The ticket profile opens typically by clicking a ticket from:
- a board (columns, list, map, by user, etc.);
- the Favorite tickets page;
- ticket search;
- a work document;
- a notification.
Below the header, the profile shows ticket details (title, description, assignment, etc.) and the messages panel. This page documents only the header and its menu.
Header content
The bar color follows the ticket’s current status color on the board.
Time tracking (play / pause)
- Circular play / pause button on the left.
- Visible only if the ticket is not read-only and you are not a public guest.
- Starts, pauses, or toggles your time activity on this ticket (only one activity at a time in time tracking).
Cumulative time and estimated duration
Visible on large screens (width ≥ 576 px) and if the ticket is not read-only:
| Element | Behavior |
|---|---|
| Time shown | Cumulative time spent on the ticket (updated from time tracking). |
| Estimated duration | After /: saved value, or placeholder --h --m if none yet. |
| Pencil icon | If you can edit: opens Estimated duration popover; Done button to close. |
| Progress bar | Ratio cumulative time / estimated duration (color from green toward red as ratio rises). |
Status selector
- Shows current status; lets you pick another board status (“next status” option enabled).
- Disabled if: read-only, ticket archived, no edit permission, or (guest) status change not allowed.
Linked work document
- If a document is linked and the profile was not opened from that document: button like
[document label] #[no.](label per workspace settings, e.g. work document / work order). - Click: closes ticket profile and opens the document (full edit if you manage work documents, otherwise the document’s ticket view).
- Pending chip if document status is pending.
Menu (chevron) and close
- Chevron down button: opens the actions menu described below.
- Close (X) button: closes the profile.
Actions menu
| Entry | Label | Who sees it / condition | Effect |
|---|---|---|---|
| Help | Help | Always | Opens contextual help for the ticket profile. |
| Archive | Archive | Archive permission and ticket not archived | Archive ticket alert / “Are you sure…?” → Cancel or Archive. After confirm: archives, updates status index, closes profile. Disabled if read-only. |
| Information | Information | Activity log permission | Opens Information on ticket #[no.] with Activities and Change log segments. |
| Notifications | Notifications | Not a public guest | Toggles mute for you on this ticket (bell / bell-off icon). Ticket notifications are not sent to you while mute is active. |
| Transfer | Transfer board | Not a public guest | Opens choice of another board + status. Disabled if read-only or archived. Transfer may ask you to reassign if assignee lacks access to target board. |
| Favorites | Add to Favorites / Remove from Favorites | Not a public guest | Adds or removes your user from the ticket’s favorites list (Favorite tickets page). |
| Document | Link to [label] | Manage work documents, no linked document, profile not opened from a document | Creates / links a work document from the ticket. Disabled if read-only or archived. |
| Link | Copy ticket link | Always | Copies an address to the board with the ticket open. Message: URL copied to clipboard. |
What this header does not do
- Create a ticket: see Create a ticket.
- Edit title, description, assignment, messages, etc.: profile body below the header (outside this help).
- Restore an archived ticket: no restore action in this menu.
In-app help
In the header menu (chevron), Help opens help for the ticket profile.
To confirm with product
- Menu label stays Notifications whether the ticket is muted or not (only the icon changes). Confirm whether a distinct label like “Enable / Disable notifications” is needed.
- On small screens (< 576 px), cumulative time / estimated duration in the header is hidden (time tracking shows time in the circle). Confirm whether another mobile layout is desired.
- After Link to [document], the header may update automatically; confirm expected user flow (stay on profile vs open document).
- Toggling notifications back on has no dedicated mirror message in history. Confirm desired label / log entry.