Search tickets

This dialog lets you find a ticket in the workspace: search bar (title, description, or number), combinable filters, browse results, and optionally switch to archived tickets.

info

The same dialog is also used to pick a ticket from other screens (calendar, chatroom, work document, etc.).

Prerequisites

• Signed in to Sequentia with a workspace member account (not guest, not anonymous).
• A workspace must be selected.
• Access to the relevant boards: search only covers boards you are allowed to use.

Element	Condition
Search button in header	Hidden for guests and anonymous users
Search archived tickets toggle	Permission to archive a ticket and opened from header
Equipment filter	Maintenance module enabled on workspace

Open the dialog

From the header (general search)

1. In the top app toolbar, click the magnifying glass icon (tooltip Search).
2. The Search tickets dialog opens full size.
3. The search field receives focus automatically.

From this entry, the toggle for archived tickets is offered (if you have permission).

From other screens (ticket selection)

The same dialog can open in selection mode (clicking a result returns it to the calling screen instead of opening the profile):

Context	Typical use
Chatroom	Link a ticket to a message
Calendar	Link a ticket to an event (may be limited to one board)
Work document	Pick a ticket for a task line
Other business flows	Pick a ticket in a form

If a board is imposed by the calling screen, the title shows Search tickets - [board name] and results are limited to that board.

Dialog content

Header

• Title: Search tickets (optionally followed by board name).
• Help (?) icon: opens this help.
• Close (X) icon: closes the dialog.

Archived tickets

When available:

• Toggle Search archived tickets.
• Once enabled, a red banner reads: You are viewing archived tickets.
• Search and initial list then cover archived tickets / boards you can access.

Search bar

Element	Detail
Placeholder	Search tickets by title, description or number
Minimum	3 characters to run a text-only search
Error message	Please enter at least 3 characters
Delay	Search runs after a short pause in typing (~0.5 s)
Clear	Clear button on the search bar (when focused)

With no active criteria, the dialog first shows an initial list of recent tickets (about 20), which you can scroll to load more.

As soon as text (long enough) or a filter is active, results come from server search (up to about 50 tickets).

Combinable filters

Below the bar, text: you can also add combinable search filters.

Filter	Default label	Behavior
Equipment	Equipment	Visible if maintenance module is active. Opens equipment picker. Bordered chip once chosen; X to remove.
User	User	Filters on assigned person. Shows name / avatar once chosen; X to remove.
Date	Date	Date picker (day only). See “To confirm with product”.
Tags	Tags	Opens ticket tag list; one tag at a time. X to remove.

Filters combine with text search (and with each other). You do not need 3 characters if a filter (equipment, user, tag, date, or imposed board) is already active.

Results

• While loading: waiting screen.
• No tickets: NO RESULTS message.
• Otherwise: list of ticket cards (number, priority, title, date, etc.). Search term may be highlighted in number / title.

Click a result

Mode	Effect
Search from header	Opens ticket profile
Selection	Returns ticket to calling screen and closes dialog
Multi-select	Checkboxes + Confirm button at bottom (and reset button)

Infinite scroll loads more tickets only for the initial list (no active search).

What this dialog does not do

• Create a ticket: see Create a ticket.
• Edit ticket content: see Ticket profile.
• Search outside boards you can access.
• Show the header search button for a guest or anonymous user.

In-app help

In the dialog header, the help icon opens help for Search tickets.

To confirm with product

• Date filter is shown and triggers search in the UI, but the date is not applied to server results or local filter. Confirm product intent (filter by creation date, due date, etc.) or remove the control until implemented.
• Search with only a date (no text or other filter) may produce no reliable results because date is not yet a recognized criterion.
• Multi-select mode (checkboxes + Confirm) exists; no obvious user flow activates it currently. Confirm if still planned.
• In selection mode from some screens (documents, task lines), some tickets may be excluded; document exact screens if product wants them mentioned explicitly.