Chatrooms page
The Chatrooms page lets you see your chatrooms, open a conversation, and exchange messages, files, and links to other Sequentia items (tickets, boards, work documents, quotes, invoices).
This help covers the chatrooms page. Creating and editing a chatroom in detail (name, members, color…) is documented separately: Create or edit a chatroom.
Prerequisites
- You must be signed in to Sequentia.
- A workspace must be selected.
- The Chatroom module must be enabled on the workspace — otherwise access is denied.
- Only non-archived chatrooms where you are a member or creator appear.
| Action / element | Permission |
|---|---|
| Open / switch chatroom in the list | Enter chatrooms — without it: “You do not have permission to enter chatrooms”, items disabled |
| Add a chatroom button | Create a chatroom (otherwise button hidden) |
| Edit pencil in header | Create a chatroom (otherwise button disabled) |
Open the page
- In the navigation menu, open Chatrooms.
- On large screens: list on the left, conversation on the right.
- On small screens (width < 700 px): list fills the screen; opening a chatroom shows full-screen conversation with a back arrow.
With no chatroom selected (desktop): No chatroom selected message and illustration.
Chatroom list
Panel title: Chatrooms.
Chatrooms are sorted by recent activity (last message time, else creation date), newest first.
For each chatroom:
| Element | Content |
|---|---|
| Avatar | Chatroom photo |
| Title | Chatroom name |
| Preview | Sender (You if you sent it, else first name) + last message excerpt, or send-type label (ticket, board, files, etc.) |
| Time | Relative age (minutes mn, hours h, days d, weeks w) |
| Red dot | Unread messages in a chatroom other than the one currently open |
Click a row: opens the chatroom, if you have permission to enter chatrooms.
Limit and creation
- If you have more than 30 chatrooms: red note “Cannot create new chatrooms (max. 30)” and Add a chatroom button disabled. See To confirm with product.
- Add a chatroom (create permission): opens creation dialog; after confirm, the new chatroom opens. Details: Create or edit a chatroom.
Open chatroom header
When a chatroom is loaded:
- Avatar and chatroom title.
- Last activity + relative age (if a last message exists).
- Background tinted with the chatroom color.
- Pencil button: opens chatroom edit (create permission).
- Mobile: back button to the list (closes current chatroom).
Messages
Display
- Messages show in chronological order (newest toward the bottom).
- On load: up to 25 messages; scrolling up (older messages) loads more in batches of +30.
- While loading older messages: loading indicator.
- Your messages align right; others align left (with avatar).
- An edited message shows edited label.
- A deleted (archived) message appears as Message deleted in reply previews.
When you open a chatroom, visible messages are marked read and chatroom notifications are read.
Message actions
Desktop: ⋮ icon on the bubble (or actions menu).
Mobile: press message card to open menu.
| Action | Who | Effect |
|---|---|---|
| React | Everyone | Pick an emoji; reactions show under the message |
| Edit | Message author (desktop: pencil icon; mobile: Edit) | Loads text in composer (dashed border); confirm (✓) or cancel (X) |
| Reply | Everyone | Shows “Reply to {first name}” above composer |
| Delete | Author on desktop; see To confirm with product for mobile | Confirm “Do you really want to delete this message?” then archive |
On desktop, clicking a message may briefly show Seen by (avatars) and send time.
Replies and navigation
- A reply card above a message jumps to the original (loads older messages if needed).
- If message not found: “Message not found”.
- Link with message id: opens chatroom then tries to scroll to that message.
Linked content (cards)
A message can contain a clickable card:
| Type | Behavior if access OK | If access denied |
|---|---|---|
| Ticket | Opens ticket | “You do not have access to this ticket” |
| Board | Navigates to board | Forbidden icon / access denied message |
| Work document / Quote / Invoice | Opens item | Matching access denied message |
Archived tickets show This ticket has been archived.
Received attachments
Files show under the message (preview). Author can remove an attachment; if the message has no content or link left, it is archived.
Composer (send a message)
Area at bottom of open chatroom. Placeholder: Message to send.
Text and send
- Rich editor; Enter sends; Shift+Enter for new line.
- While a mention menu is open, Enter does not force send.
- Send button (plane); disabled while sending.
- Empty message (no useful text, file, or link) is not sent.
Mentions (@)
Type @ to suggest:
- Chatroom (mention whole chatroom),
- then chatroom members (display name + avatar).
Mentioned people may get a notification (“You were mentioned in a message”).
Composer action bar
| Button (tooltip) | Effect |
|---|---|
| File | Opens file picker (multiple files) |
| Ticket | Opens ticket search; chosen ticket stays attached until send (or X to close) |
| Board | Opens “Send a board”; on confirm, sends immediately a message with the board |
| Work document | Same, immediate send |
| Quote | Same, immediate send |
| Invoice | Same, immediate send |
Files
- Select via File, drag-and-drop on composer area, or paste an image from clipboard.
- Previews before send; can remove attachment before sending.
- On upload failure: “Error uploading attachments”.
“Typing” indicator
When other members type, a label shows (e.g. “First name is typing”) with animated indicator.
Scroll to bottom
If you scrolled far up, a down-arrow button returns to recent messages (hidden during reply or loading).
What this page does not do
- Configure a chatroom (name, members, color, avatar): Create or edit a chatroom dialog.
- Archive / delete an entire chatroom: not available on this page.
- Manage permissions to enter or create chatrooms: workspace roles.
- Enable the Chatroom module on the workspace: workspace settings / onboarding.
In-app help
On the Chatrooms page (list or open chatroom), the header help menu opens this topic. Help title: Help - Chatrooms.
In the create / edit chatroom dialog, help switches to Create or edit a chatroom.
To confirm with product
- “Max. 30” limit: disabled when you have more than 30 chatrooms (creation still possible with exactly 30). Confirm whether limit is 30 inclusive or exclusive.
- Mobile delete: mobile menu shows Delete without clearly restricting to author (unlike desktop). Confirm intended behavior.
- Preview label You while rest of UI may use formal “You…” wording. Confirm harmonization.
- Emoji picker title “Add a reaction”: confirm FR/EN translation.
- A creator who is not a member still sees the chatroom in their list. Confirm if intended.
- Formatting toolbar (lists, links) is hidden. Confirm whether these options should be exposed.